Terms and conditions
summary :
Clause 1: Introduction
Caution, translation below is indicative and has no contract value. Only the French version of this document has contract value.
These terms and conditions, referred to "General Terms and Condition of Sale" or "GTCS" are concluded between:
- First the natural or legal persons wishing to purchase via the website "Tentes 4 Saisons" (www.tentes4saisons.com), referred to as "the buyer".
- And, secondly, the company Tentes 4 Saisons EURL with a capital of € 2000, registered office: Tentes 4 Saisons - 3 rue d'Athenry - Zone Artisanale la Villeneuve Braouic - 29300 Quimperlé - France, registered "Registre du Commerce et des Sociétés de Quimper" SIRET number 799 222 575 00042 and intra-community VAT number FR09799222575, called "Tentes 4 Saisons".
Clause 2: Applicable law
These "GTCS" are subject to French law and "Tentes 4 Saisons" gives no guarantee of compliance with the legislation applicable in another country.
Orders are subject to French law.
Contractual information is presented in French and the products offered for sale comply with French regulations. The foreign customer must check with local authorities the possibilities of using the product he intends to order. Responsibility for "Tentes 4 Saisons" can not be engaged in case of non-compliance of a foreign country where the product is delivered.
Clause 3: Product Overview
The characteristics of the products offered for sale are displayed in the product detail. The photographs do not enter the contractual field. Responsibility for "Tentes 4 Saisons" can not be committed if errors were introduced. Colors are indicative.
"Tentes 4 Saisons" reserves the right to change the range of models on the site and the technical features of items without notice.
Clause 4: Orders
The purchaser must have the legal capacity or holds parental permission allowing him to place an order on the www.tentes4saisons.com site.
You can order on the website www.tentes4saisons.com, by telephone +33(0)2.98.01.86.87, by email (contact@tentes4saisons.com) or by post (Tentes 4 Saisons - 3 rue d'Athenry - Zone Artisanale la Villeneuve Braouic - 29300 Quimperlé - France). All orders placed with the company "Tentes 4 Saisons" implies that the buyer accepts the "General Term and Condition of Sale" (GTCS). The data provided by the buyer and recorded by "Tentes 4 Saisons" when ordering constitute proof of transactions between "Tentes 4 Saisons" and the buyer. The validation click at the end of the ordering process is the confirmation of the order, and an electronic signature has the same value as a handwritten signature. The final validation of the order comes after confirmation of payment. After placing your order we send you, by email, a return recept including a summary of the items ordered and the delivery address. After registration of the order, a detailed invoice will be sent together with your package.
"Tentes 4 Saisons" reserves the right to refuse an order in cases where the buyer has not fully or partly paid a previous order or where a payment dispute remain.
The records stored in company computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the buyer and the company "Tentes 4 Saisons". The filing of purchase orders and invoices is made on a reliable and durable support can be produced as evidence.
Clause 5: Price
Our prices are in euros (€) French All taxes included (TTC). They are subject to the French tax. "Tentes 4 Saisons" reserves the right to change without notice. Invoices will be established on the basis of the prices at the time of the order. You will need to pay in addition to the product prices, a flat fee for shipping, the amount will be specified before confirming the order. This participation depends on the products ordered, as well as the country and method of delivery.
Clause 6: Export orders and custums duties
All orders shipped outside the European Union and overseas territories will be automatically invoiced prices exclude VAT (HT).
Import formalities, customs duties and possible taxes related to the delivery of an item outside the European Union and overseas territories, are the responsibility of the purchaser and under its responsibility exclusive. They must be paid to the competent authorities of the country of delivery. The buyer is solely responsible for auditing the possibility of importing the products ordered under the law of the country of delivery. "Tentes 4 Saisons" is not required to check and inform the buyer of customs duties and taxes. "Tentes 4 Saisons" advise the buyer to check with the relevant authorities in his country.
Thank you note when ordering the website, you are considered the importer and must respect all laws and regulations of the country where you receive the package. Cross-border shipments may be subject to a procedure for opening and inspection by customs authorities.
Clause 7: Payment
Credit or debit cards: Cartes Bleues (CB), MasterCard or Visa.
This payment method is preferred for orders online. It allows fast processing of your order. Furthermore, your payment is totally secured by encryption. The elements of the transaction are transmitted directly to Crédit Maritime Banque Populaire Grand Ouest through a specialized site of payment (Payplug) without our or even any individual can see, intercept and then hack your credit card. We certify that all the details of your bank card is encrypted using SSL and never transmitted unencrypted over the network. We use 3D Secure system of our bank Crédit Maritime.
American Express: Payment reserved for AmEx (American Express) card holders.
Apple Pay: Payment method offered to users of Apple brand equipment.
Bancontact: Holders of a Bancontact account can pay online with this card. To benefit from this payment method, you must reside in Belgium.
Satispay: Mobile payment application.
MyBank: Simple and secure online payment solution, using real-time bank transfers. Reserved for Italian customers.
Giropay: Online payment system for German customers.
Sofort: Convenient payment method that works via your online banking. Available to Austrian, German, Belgian, Dutch and Spanish customers.
iDeal: Payment solution for your online purchases directly from your bank account, using your own bank's online payment system. Reserved for Dutch customers.
Paypal: You can use your paypal account for the payment.
Bank Transfer: You can pay by bank transfer. Attention in this case, we expect to be able to view your transfer to our account. Moreover, the bank charges relating to the transfer of your account to our account will be entirely your responsibility. Upon receipt of your payment on our business account, we will prepare and we'll send your package as soon as possible.
Do not forget to include your name and surname in the subject line of the transfer.
Name and domicile of the bank: Crédit Maritime Banque Populaire Grand Ouest.
IBAN: FR76 1380 7109 0415 0211 2610 410
BIC / SWIFT: CCBPFRPPNAN
Account name: EURL "Tentes 4 Saisons"
Clause 8: Product availability - Stock
Our product offerings and prices are valid until they are visible on the site, subject to availability.
For products not stocked in "Tentes 4 Saisons", our offers are valid subject to availability from our suppliers. In this case, information on product availability are provided to the buyer on each product. This information comes directly from our suppliers, errors or changes can exceptionally happen. In the event of unavailability of a product or a longer lead time than expected after sending your order, we will notify the customer by email, telephone or mail. The buyer will have the option, without claiming any compensation, maintain or cancel his order and be refund no later than thirty days from the payment transaction.
Orders with items not yet available are shipped as soon as all the items is available. However, "Tentes 4 Saisons" reserves the right to split shipments not charging the buyer.
When ordering a product become unavailable, the customer will be informed as soon as possible by e-mail or mail.
Products ordered by transfer are reserved only eight days after the order date. Beyond eight days, without receiving your payment, the product can be sold to other buyers.
Clause 9: Delivery
The products are delivered to the address specified by the buyer during the ordering process.
Orders with items not yet available are shipped as soon as all the items is available. However, "Tentes 4 Saisons" reserves the right to split shipments not charging the buyer.
"Tentes 4 Saisons" can not be held responsible for consequences due to delayed delivery. All orders not shipped within thirty (30) days following the order is canceled unless otherwise announced in the offer to sell.
Delivery is deemed made upon delivery of the product to the buyer. The delivery note given by the carrier, dated and signed by the buyer upon delivery of the order constitute an evidence with regard to transport and delivery.
"Tentes 4 Saisons" products leave the company in perfect condition. The buyer must notify the carrier the slightest trace of impact (Holes, traces crushing etc. ..) on the parcel, and where appropriate to refuse the package.
The exchange of any product declared damaged during transport, without any reservation on the slip receipt of the package, can not be supported.
As in any expedition, it can be delayed or that the product gets lost. In such a case, "Tentes 4 Saisons" contact the carrier to start an investigation. Every effort will be made as long as necessary, to find this package. If necessary "Tentes 4 Saisons" will be reimbursed by the carrier and ship to the buyer a new identical package. "Tentes 4 Saisons" disclaims any responsibility for the longer delivery times because of carrier, including for loss of products, bad weather or strikes.
Delivery delay :
In case of late delivery due "Tentes 4 Saisons", an email will be sent to the buyer.
If a late delivery occurs, or parcels are misguided by carriers, the buyer must notify by email "Tentes 4 Saisons" (contact@tentes4saisons.com) within eight (8) days of receipt of the confirmation mail command.
Although the company responsibility can't being incurred, we will strive to help you find a solution with the carrier. In case of a carrier strike, company will inform the buyer by email, for possible delay in delivery if the package was shipped, or will find another conveyor if the package is being shipped.
Delivery problems due to carrier:
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form, with the signature of the buyer.
The purchaser must confirm this problem by sending the carrier within two (2) business days following the date of delivery, a mail with return receipt stating the said claims.
The buyer shall send a copy of this mail "Tentes 4 Saisons". Without this, "Tentes 4 Saisons" will not proceed to any exchange.
Delivery error :
The buyer must inform "Tentes 4 Saisons", the same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality compared to the order form. Beyond this period, any claim will be rejected.
Undelivered parcel (lost):
"Tentes 4 Saisons" provides FREE your package against the risk of loss during transport. In this case a claim is made to the carrier. If at the end of the processing of the claim, which can reach 30 to 90 days, the package has not been found, the customer is refunded or alternatively, if the products are in stock, we proceed a new shipment.
The buyer made a mistake in the wording of its address:
In case of error in the contact information, "Tentes 4 Saisons" can not be held responsible for failure of delivery. In this case the costs of a new delivery will be the responsibility of the buyer and charged at actual cost.
in case of absence when delivery:
In case of absence when delivery, the carrier will leave a delivery notice at the delivery address specified by the buyer. The order will be pickup at the address and before the terms indicated by the carrier.
In case of no pickup within the time allowed by the carrier, the order will be returned to "Tentes 4 Saisons", which reserves the right to refund the price, the shipping costs remain the responsibility of the buyer.
Clause 10: Retention of title
The goods remain our property until full payment of their price, including shipping fees. The risks related to the thing sold, are transferred to the buyer upon delivery which is deemed effective at the shipping.
Clause 11: Claims
In case of claims over the nature or quantity of items received you must inform us within 48 hours of receipt.
We will directly resolve with you any difficulties that may arise in the execution of your orders and their settlement. However, in case of problem, French courts have exclusive jurisdiction, more precisely at the Tribunal de Grande Instance of Quimper (29300 Finistère - France).
Clause 12: Warranty - Return
Items purchased can not be returned or exchanged, except preliminary agreement with "Tentes 4 Saisons". Before any return, whatever the cause, imperatively contact us by phone at +33(0)2.98.01.86.87 or email contact@tentes4saisons.com before shipping the article so that we gave you the return procedure.
Without a prior contact by phone or by mail, we will not be responsible for the return of goods (neither returned , exchanged or refunded). The items are new or not, they must be shipped prepaid mandatory (collect shipments had to be refused).
New Articles:
If a new product is not suitable, it can be returned within 30 days after the date of receipt. The product must not have been used and must be provided with labels and its original packaging. If it is not intact and does not fulfill all these conditions, it will not be returned, exchanged or refunded by "Tentes 4 Saisons". In the case of an exchange, return and refund, the product shipping costs will be entirely borne by the customer. "Tentes 4 Saisons" EURL then agrees to refund the new product within 14 days maximum, subject to receiving the product
Articles used:
All products sold in "Tentes 4 Saisons" store have a contractual warranty of one year.
Some products sold at "Tentes 4 Saisons" store are also warranty by the manufacturers over a longer period.
The products are warrantyd against manufacturing defects.
Excluded from this warranty, all products modified or repaired by the customer or by any other entity that providers selected by the "Tentes 4 Saisons" society.
Excluded from the warranty claim, the degradations incumbent on the consumer whether voluntary or involuntary, from abnormal use and apart from that provided by the manufacturer. The wear and / or normal tear of use, inappropriate use, effects of UV exposure, accidents, falls and shocks, damage resulting from proper maintenance failure the part of the user, are completely excluded from the warranty claim.
"Tentes 4 Saisons" will be the intermediary between the consumer and The brand that "Tentes 4 Saisons" distribute in order to obtain warranty service. "Tentes 4 Saisons" is obliged to put everything in place to repair or to exchange the damaged product. This is then an obligation of means and not an obligation of result applying to manufacturers warranty (there is not a dealer warranty).
"Tentes 4 Saisons" EURL can not be held responsible for failures in terms of warranty from the manufacturer (brand).
The shipping costs for returning the product to the manufacturer are to the customer.
In no case, a request aimed of implementation of the warranty may involve a refund or exchange would be chargeable "Tentes 4 Saisons".
Only the brand can decide whether the claims will be subject to an exchange or refund.
In the case "Tentes 4 Saisons" cease to work with a brand (Hilleberg, Western Mountaineering...), "Tentes 4 Saisons" can not be held to its obligation of means regarding the implementation of the warranty. The consumer will contact directly the manufacturer (Hillebreg, Western Mountaineering) to obtain warranty service.
The stockout or absence of operation of a supported product as part of the contractual warranty does not allow the customer to claim damages, even during the time required for the repair or replacement of product.
In any event, the contractual warranty does not deprive the client of the legal warranties:
The legal warranty of conformity, as provided by Articles L211-4 and following of the Consumer Code.
The warranty for hidden defects, as described in Article 1641 of the Civil Code.
All returned products will be examined carefully by "Tentes 4 Saisons". In the case of a manufacturing defect and if the equipment is still under warranty, "Tentes 4 Saisons" replace the product with the same item or an item of the same value (in agreement with the buyer). In this case, the material will be returned free of charge. In case of dispute, the material will be shipped to the manufacturer for expertise. In this case, the costs will be borne by the customer.
Clause 13: Data privacy
The information requested by "Tentes 4 Saisons" are essential to managing the order of the buyer. This information is, unless the customer express opposition, integrated into the "Tentes 4 Saisons" customer file.
The information collected is subject to a data processing intended for the production of a quotation, preparation of an order, the realization of an invoice from "Tentes 4 Saisons" and its partners for payment and shipping. The data recipients are: "Tentes 4 Saisons", Paybox, Paypal, the post office or other carrier and Crédit Maritime.
In accordance with the "computer and freedoms" law of January 6, 1978, the processing of such personal information is the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL) under number 1741893. The Buyer have the right to access, modify, correct and delete data relating him and store by "Tentes 4 Saisons". He can exercise by sending his request by mail to contact@tentes4saisons.com, by phone at +33(0)298018687 or by mail to: Tentes 4 Saisons - 3 rue d'Athenry - Zone Artisanale la Villeneuve Braouic - 29300 Quimperlé - France.
Clause 14: Cookies
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